Cancellations, Refunds & Returns

CANCELLATION POLICY

Services

When booking online please ensure you choose all services required eg. 1/2 head foils AND Shampoo Cut Blow Dry. If you cannot find a suitable online booking time, please give us a call as we may be able to adjust our day to suit your needs. Or check out our sister salon at Erina – MINK HAIR & SKIN

Service prices

All prices shown in our booking system are “from” and may be altered following consultation. This can be discussed when we confirm the booking by telephone.

Booking cancellations

If you are unable to keep your appointment, please telephone us on 4367 4500 with 24 hour notice. We require 24 hour notice before your appointment if you wish to cancel or reschedule your appointment. This allows us to fill your appointment time that was otherwise booked out and unavailable to offer to other guests. We thank you for your understanding. Failure to do so will result in a fee of 100% of the appointment booked.

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods and gift cards cannot be returned. We also do not accept products that are made from hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@salthaircollective.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@salthaircollective.com.au and send your item to: Shop 3/170 Avoca Dr, Avoca Beach NSW 2251.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Shop 3/170 Avoca Dr, Avoca Beach NSW 2251.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@salthaircollective.com.au for questions related to refunds and returns.